CQC registration
Registering with the Care Quality Commission. Mandatory for regulated activities in England.
Business A to Z
Every trade has words it uses without explaining. In business the cost of not knowing one is real: some of them are ordinary jargon and some of them are a decision that can take a house. Five hundred of them, in plain English.
Please note: This page explains what a term means. It is general information, not legal, financial, tax or investment advice, and it does not know anything about your business. Before you sign, file or commit to anything, check it with an accountant, a solicitor, or the official guidance we link to.
Studying business? We write GCSE revision songs, and there is one for business studies. Listen to the revision playlist.
500 terms, showing 121–130 (page 13 of 50).
C
Credit control
The unglamorous discipline of making sure the money you have earned actually arrives.
Credit note
A document reducing or cancelling an invoice. Not a refund.
Crisis communications
What you say when something has gone badly wrong.
CRM
Also called Customer relationship management
The system holding who your customers are and what has been said to them. Its value is entirely in whether people use it.
Crowdfunding
Raising money from many people. Four different things go by the name.
Customer acquisition cost
Also called CAC, Cost per acquisition, CPA
What it costs, all in, to get one new customer.
Customer feedback loops
Systematically collecting what customers think and acting on it.
Customer journey
Every step from first hearing about you to buying again.
Customer segmentation in practice
Grouping your actual customers by how they behave and what they are worth.
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